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Queuing Model Excel 2.0
Program Specifications
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| Version: |
2.0
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| Size: |
150 KB |
| Publisher: |
Bizpep |
| Date Added: |
Mar 31, 2011 |
| License [?]: |
Shareware (USD$27.00 to buy) |
| Operating System: |
Windows NT, Windows ME, Windows 98, Windows 95, Windows 2000 |
| Requirements: |
Microsoft Excel |
| Download Links: |
Download Queuing Model Excel
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BumperSoft Editor's Review Status:
BumperSoft is not responsible for the content of the publisher's descriptions on this site. We cannot be held liable for issues that arise from the download or use of these products. BumperSoft recommends you to always check your downloaded files for viruses, spyware and malware.
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Publisher's Description of Queuing Model Excel
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" Calculate the number of service staff to minimize service and waiting costs. "
- From Bizpep
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Limitations in downloadable version
7-day trial
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