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Polar Help Desk 5.0
Program Specifications
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| Version: |
5.0
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| Size: |
45.30 MB |
| Publisher: |
Polar |
| Date Added: |
Mar 29, 2011 |
| License [?]: |
Demoware (USD$200.00 to buy) |
| Operating System: |
Windows XP, Windows 2003, Windows 2000 |
| Requirements: |
Windows 2000 (IIS 5.0), Windows XP (IIS 5.1), Windows 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server |
| Download Links: |
Download Polar Help Desk
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BumperSoft Editor's Review Status:
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Publisher's Description of Polar Help Desk
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" Web based help desk that tracks incidents, integrates with e-mail and more. "
- From Polar
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Features:
Register Incident
- Register incidents via email, phone and web
- Create, edit and set incident templates
- Integrate multiple email accounts with the help desk
- Email automation modes of email-to-incident conversion
Manage Incidents
- Track and manage incidents from the incidents desktop
- Search and filter by text, priority, status, user, contact,...
- Incident status and incident life-cycle
- Track time with accountable and non-accountable statuses
Work with incidents
- Incident priority automatically escalates in time
- Incident conversation history and attachments
- Incident origins, categories and closure classifications
- Attach work orders to incidents
- Complete email integration
- Let contacts log in and engage
Customize Email Notifications
- Set notification rules by event and by team
- Fine-tune notification events and destinations
- Choose email templates by event and by team
- Edit email templates using scripting language
Manage Users and Teams
- Organize users and teams
- Multiple email accounts and team notification settings
- Fine-tune types of teams with roles and permissions
Manage Contacts and Accounts
- Organize contacts and accounts
- Manage Service Level Agreements for each account
- Give more access to contacts with roles and permissions
Manage Service Level Agreements
- Define services and service levels
- Set working hours and automatic escalation time intervals
- Offer many different Service Level Agreements
Integration with Existing User Accounts
- Active Directory integration
- Import User accounts from a file
JSON RESTful Web API
- Integrate any system with the help desk
- RESTful design and JSON representations
- Develop in the language of your choice
- Stateless, cacheable, client-server uniform interface
Reports
- Real time reports
- Use charts to manage your support processes
- Build your own reports
Customize and Use Multiple Languages
- Easily edit any label in a language
- Build your own language easily
- Let each user and contact choose his language
Limitations in downloadable version
30-day trial.
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