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LBE Desktop Helpdesk 4.0.138
Program Specifications
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| Version: |
4.0.138
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| Size: |
4.11 MB |
| Publisher: |
Leigh Business Enterprises Ltd. |
| Date Added: |
Sep 6, 2005 |
| License [?]: |
Shareware (USD$725.00 to buy) |
| Operating System: |
Windows XP, Windows NT, Windows ME, Windows 98, Windows 95, Windows 2003, Windows 2000 |
| Requirements: |
25 MB Hard disk space, Javascript enabled browser |
| Download Links: |
Download LBE Desktop Helpdesk
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BumperSoft Editor's Review Status:
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Publisher's Description of LBE Desktop Helpdesk
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" Easy to use helpdesk system - sensibly priced to suit all business sizes. "
- From Leigh Business Enterprises Ltd.
Easy to use helpdesk system, sensibly priced to suit all businesses.
Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work.
Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good.
Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start.
Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand.
Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products.
Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools.
Rich User Interface:- Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team.
Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.
Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.
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